Booking information
Clear expectations for enquiries, bookings, vehicle handover, detailing and paint protection film services. Your vehicle-specific written confirmation will set out the final scope, price and timescale.
Last updatedWebsite prices are guide prices. A binding booking is created only when Pro Detail Essentials provides a written scope and final price and you accept it.
Vehicle size, condition, previous repairs, selected PPF finish, coverage, VAT and optional extras may affect the final quote. Please check the written confirmation carefully before accepting it.
Any deposit, rescheduling deadline or cancellation charge will be explained before payment. If bespoke film has been ordered or authorised work has started, PDE may recover reasonable costs already incurred where the law allows.
Where consumer cancellation rights apply to a booking made online, by phone or away from the premises, you will normally have 14 days to cancel. If you expressly ask for work to begin during that period, you may need to pay for the proportion already supplied.
Please disclose repainting, smart repairs, existing coatings, loose trim, electrical faults and other known issues, and remove valuables before handover.
PDE may record the vehicle’s arrival condition and will discuss any weakness that limits safe work or affects the expected result.
Paint correction safely reduces defects but cannot guarantee that every mark will be removed. The least aggressive safe process will be selected for the available paint condition.
Results vary according to paint depth, previous repairs, defect severity and the condition of trim, wheels, glass and interior materials.
PPF patterns are digitally plotted before installation. PDE does not hand-cut film on painted panels or remove body panels as part of the standard installation process.
Seams or visible edges may still be required, and gloss, satin or matt results vary with the vehicle’s underlying finish. Film care and any applicable manufacturer warranty will be explained at handover.
Follow the aftercare instructions supplied at handover. Please report concerns promptly so PDE can inspect the vehicle and, where appropriate, repeat the service or agree another suitable remedy.
Vehicle images will be used for marketing only with permission. Personal information is handled in accordance with the PDE privacy notice.
Nothing in these terms limits statutory consumer rights. Services will be supplied with reasonable care and skill, and rights or remedies that cannot lawfully be excluded remain available.
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